Base Wellness
Effective Date: March 13, 2026
1. Our Commitment to Privacy
Base Wellness is committed to protecting the privacy and confidentiality of the personal information you provide when using our website, purchasing products, or communicating with us. We collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal information will only be collected for purposes that a reasonable person would consider appropriate in the circumstances. Information is used only for the purposes for which it was collected or for purposes directly related to those purposes. We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse.
2. Age Restriction
Our website and services are intended only for individuals who are 19 years of age or older, as required by applicable cannabis regulations. Visitors may be required to confirm their date of birth before accessing the website. This information is used only to confirm age eligibility and is not stored by our systems.
3. Personal Information We Collect
We may collect personal information in several ways, including when you visit our website, place an order, subscribe to communications, or contact us for support.
Contact Information: Name, Email address, Phone number, Mailing or delivery address.
Order and Transaction Information: Products ordered, Order history, Delivery information, Customer service interactions.
Technical and Website Information: IP address, Browser type and version, Device type and operating system, Website usage and navigation activity, Date and time of access.
4. How We Use Your Personal Information
Personal information may be used for: Processing and fulfilling product orders, Verifying age eligibility, Delivering products and confirming receipt, Communicating with customers regarding orders or inquiries, Providing customer support, Sending newsletters or promotional communications (where consent has been provided), Improving website functionality, Conducting internal analytics, and Complying with legal obligations.
5. Online Orders and Payment Processing
Orders placed through the website may be processed through WooCommerce, an e-commerce platform built on WordPress. To complete a transaction, certain personal information is shared with service providers responsible for: Payment processing, Order fulfillment, Delivery services, and Website maintenance.
Payment information is processed securely through third-party payment processors and is not stored on Base Wellness servers. Some service providers may store or process information outside of Canada.
6. Delivery and Identity Verification
When receiving a delivery or picking up an order, customers may be required to present valid government-issued photo identification to confirm that they meet the legal age requirement. Identification is used solely for verification purposes and is not recorded or stored. The name and signature of the individual accepting the delivery may be recorded to confirm receipt.
7. Marketing Communications
If you choose to subscribe to newsletters, we may collect your name and email address to send product announcements, promotions, and updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
8. Customer Support and Communications
If you contact Base Wellness with a question, comment, or complaint, we may collect information necessary to respond to your request, including your name, contact details, and details of your inquiry.
9. Call Monitoring
Telephone calls with customer service may be monitored or recorded for quality assurance, staff training, and responding to customer inquiries.
10. Cookies and Website Analytics
Our website uses cookies to improve functionality and analyze performance. Cookies help websites recognize returning visitors and remember preferences. Users may control cookie settings through their browser.
11. Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party websites.
12. Protecting Personal Information
We take reasonable steps to protect personal information through secure hosting, access controls, and encryption. Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
13. Sharing Personal Information
Base Wellness does not sell or rent personal information to third parties. Information may be shared with trusted service providers who assist in operating our services or if required by law.
14. Access and Correction
Individuals have the right to request access to the personal information we hold about them and to request corrections if the information is inaccurate or incomplete.
15. Changes to This Privacy Policy
Base Wellness may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.
If you have questions about this Privacy Policy or how your personal information is handled, please contact Base Wellness through the contact information provided on our website.